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Company blog

Blog posts about Less Annoying CRM, our philosophy towards business, and much more.

Recent posts

So long, IE8
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January 8, 2015
On February 9th, 2015, we will no longer support Internet Explorer 8
New feature: Task improvements
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July 11, 2014
The task feature you know and love just got better.
Product Update: Filter/Search by Specific Fields
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May 30, 2014
We wrap up our string of filtering/reporting improvements with the most important one of all!
Product Update: Task Report
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May 7, 2014
We just launched a new feature that will make tasks much more useful in Less Annoying CRM.
Less Annoying CRM has a new home
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April 28, 2014
After being spread out across the country for over four years, we finally have a real office in St. Louis, Missouri.
Product Update: Sort by any field
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March 4, 2014
Our reporting improvements continue with a major update to our sorting functionality.
Product Update: Filter pipeline reports by group, and other filter improvements
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January 8, 2014
As part of an ongoing project to improve reporting, we just beefed up our group filtering options, and made some other cool improvements.
Every major disaster starts out as a small mistake
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August 1, 2013
The more I think about this, the more I realize that major business problems have almost nothing to do with making mistakes.
The best decision we've made was to abandon a complete code rewrite
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July 30, 2013
That may sound like a failure, but it was actually a great move for our business. Here's the story of the project that wasn't meant to be.
New CRM feature: Track relationships between contacts
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July 16, 2013
We launched a dead-simple feature that lets you create links between the contacts in your CRM so that when you're looking at a contact, you can see anyone else that they have a relationship with.
Less Annoying CRM version 3.5 is here!
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December 6, 2012
I'm excited to announce that we just launched the next major version of Less Annoying CRM!
User Retention: Reframing Expectations
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July 25, 2012
A few months ago we set a goal of getting as many trial users as possible on the phone.
Introducing Less Annoying CRM integration with email marketing tool MailChimp
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May 8, 2012
For a long time, our users (and prospective users) have been asking us about what kind of support we offer for email marketing or mail campaigns. Finally, we have an answer: MailChimp!
FIPer: A modified FIP with even less dependence on defense and luck
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May 4, 2012
If you follow baseball at all, you are probably familiar with the concept of ERA as a summary statistic of a pitcher’s performance.
How can designers and developers create great software if they don't know what it looks like?
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February 4, 2011
If there's one thing we like to talk about on this blog, it's great software. But unfortunately most software isn't great.
Our New Years Resolutions for 2011
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January 20, 2011
This blog post will go over some of the improvements we have planned. Please note that the dates aren't set in stone, and we won't know for sure what will happen with each of these improvements until we get around to actually working on them.
It's ok to adjust your expectations
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January 6, 2011
Today's post might seem off-topic, but it does relate to technology in the end.
How to submit a great bug report
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December 15, 2010
Yesterday Bracken wrote about how a Dropbox user was rewarded for submitting a detailed bug report to the company.
Good web service; bad web service
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December 14, 2010
Unless you've been hiding under an Internet rock for the past few days, you've probably heard by now about the massive security breach of the similarly large blog network Gawker.com.
Chrome Web Store Review - Browse tons of great web apps from one place
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December 13, 2010
If you are using Chrome, then you have a brand new way to find awesome web apps. Google just released a new online store called the Chrome Web Store.
What can't you do in a web browser (yet)?
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December 10, 2010
As you may have heard, Google has been building a new operating system called Chrome OS. It's not finished yet, but they just sent out a number of test laptops so that early adopters can start trying it out.
Google Message Continuity brings the benefits of Gmail to existing Exchange systems
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December 9, 2010
Earlier this week, Google announced announced a new service for enterprise users that syncs an existing Exchange account with Google Apps.
Is Social Networking Killing Intelligent Discussion on the Web?
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December 8, 2010
Social media is often credited with revolutionizing communication. You can use Facebook to reconnect with old friends, or Twitter to follow your favorite celebrities. You're always in touch with the entire world. That's a good thing for online communication, right?
Design Tip: Mockup every single screen, even the ones that don't matter
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December 2, 2010
For the past month or so, We've been working on a project that we're calling "LAS 2.0". It's basically a complete re-thinking of our entire CRM product.
Google Apps accounts now have access to the full Google catalog
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November 26, 2010
One of the frustrations of Google Apps accounts in the past has been that many of the great offerings available on individual accounts weren't available through Google Apps.

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