As a cleaning manager, you want to spend the majority of your time supporting your cleaning staff as they dazzle clients with sparkling clean homes, not worrying about organization and the finer details of your business. A CRM can help you stay organized, keep track of leads and clients, and streamline your workflow so that you can focus on what you do best. To get off to the best possible start with your new CRM, you’ll want to customize it to suit your needs.
There are many CRM features that there’s no need to customize, but to make the most of your CRM, some features will require a bit more set up. To speed up your CRM set up process, read on for customization ideas that will help you get the best value out of your CRM as a cleaning manager.
Three critical features that you’ll want to customize in your CRM are groups, pipelines, and custom fields. Take a look below for some inspiration for how you can customize these three features as a cleaning manager and make your CRM work for you.
As a cleaning manager, it will be especially important to collect information on your clients’ preferences so that your cleaning staff can impress with a bright, shiny home every single visit.
Pipelines are composed of statuses—each status is step in the process you are tracking. Pipelines consist of both active and closed status. An active status is something that requires follow up or additional work. A closed status tracks the end points of a process.
As a cleaning manager, you can use a pipeline to track your entire process. From a request from a new cleaning client to the moment when they get to enjoy their sparkling clean home—store all of that information in your pipeline. Take a look at an example pipeline for cleaning managers below.
As a cleaning manager, groups will let you easily keep track of the people who help your business shine. Take a look at a couple example groups that are perfect for cleaning managers below.
Once you’ve created custom fields, pipelines, and groups in your new CRM, you are ready to get started! Dive right in and start making the most of your new CRM.
Less Annoying CRM is a contact management tool designed for small businesses, run by a small business.
At $15/user/month with a 30-day free trial, LACRM has all the features that you need to manage your customers, new prospects, and everyone in between.
