Company philosophy

Musings on business strategy, product design, and anything else we're thinking about as we grow Less Annoying CRM.
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Company philosophy

Recent posts

What is your software worth?
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August 17, 2010
In the process of finishing, I've been stripped of a number of heavily subsidized student software licenses, and have been looking into replacing them with full licenses for my new job in the real world.
Planning is important, but most people don't plan the right way
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August 6, 2010
The consensus among most lean start-ups seems to be that you should spend as little time as possible in meetings reviewing strategies and projections, and you should instead spend that time actually building your company.
Dear craftsmen: sometimes your tools deserve the blame
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July 29, 2010
I've recently been doing some poking around for statistics about customer relationships manager (CRM) software, particularly the reasons that companies give when CRM software hasn't worked for them.
Learn from the LAPD and be glad that you aren't running a big company
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July 28, 2010
You may have heard that the Los Angeles Police Department made a $7 million deal with Google to move their email from a Novell system to Google Apps.
Stop writing business plans, and start writing business reviews
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July 27, 2010
Earlier today, I received an email from a friend of mine asking for a copy of my PhD thesis proposal to use as a guide while he writes his own.
Real simplicity doesn't make your software easier, it makes your life easier
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July 23, 2010
Simplicity is one of the most common themes on this blog. We like simple software, and we haven't been afraid to write about it in the past.
Apologizing like a pro (and not like Apple)
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July 20, 2010
Apple's been making a lot of headlines recently over problems related to the antenna of the new iPhone 4. Perhaps bigger than the problems with the phone itself, however, has been the way they've dealt with the problems.
How much money can you make with a blog?
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July 16, 2010
This week I'm writing a three-part series about how you should approach planning and strategy when starting a blog.
Blog planning: marketing and user engagement
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July 14, 2010
Once you've got your content all figured out, it's time to come up with ideas to get people reading your blog.
Get started online by spying on your competition
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July 13, 2010
Establishing your small business online can be a bit of a daunting task, and knowing where to start can be one of the biggest challenges.
Blog planning: choosing your content
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July 12, 2010
In this first post, I'm going to discuss what you should consider when deciding what type of content you want to offer on your blog.
Become an expert in your industry by following relevant blogs
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July 5, 2010
When you run a small business, it can be easy to become insulated. You are so busy dealing with problems specific to your company that you might lose track of what's going on in the outside world.
Great software doesn't need an "advanced" section
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July 1, 2010
This blog is all about helping you find the best software possible which is why we spend so much time reviewing and discussing specific products
What should we learn from Square?
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June 22, 2010
If you regularly follow new advances in credit card technologies and/or what the founders of Twitter are up to (and really, who doesn't), then you've almost certainly been hearing constantly about Square since its launch earlier this year.
Evolving your business software
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June 3, 2010
Today I'm going to talk about how that principle can be applied to choosing and changing the software used in your company.
You can tell a lot about software by looking at the pricing model
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May 28, 2010
When evaluating software, nothing can replace a thorough test drive, but there are a few red flags you can look for to decide if an option is even worth testing. In my opinion, the biggest indicator of quality is the pricing structure.
Playing to your strengths: NFL edition
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May 6, 2010
We talk quite a bit on this blog about how small businesses can take advantage of their differences from big companies, rather than trying to hide them.
Don't let features distract you from the real product
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April 30, 2010
Before reading this post, I want you to stop and think about the last time you tried out new software. What was your first impression like? What kinds of things did you enjoy?
Being better is a decent business plan
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February 16, 2010
As you probably know, Google released a new social networking feature called Google Buzz. Just like any Google product, some people love it and some people hate it.
Improvement doesn't always involve new features
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February 8, 2010
In my last post, I talked about how everything can be improved. I didn't make this distinction at the time, but I implied that I was talking about improving existing features as opposed to creating new ones.
Problems are never completely solved
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January 30, 2010
Last night I went out to a Thai restaurant with some friends. When the bill came, I saw something that I've never seen before.
What kind of developer would you hire?
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January 20, 2010
I recently had a conversation with someone about what type of people a start-up company should hire.
Simplicity is a wonderful thing
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January 14, 2010
It recently became clear that I spent the past 20 hours of work designing screens that we won't actually use, and I couldn't be happier.
Don't try to copy the big guys
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January 9, 2010
One of the things that I love most about working at Less Annoying Software is that we don't have any artificial barriers between us and our work.
Companies, please let me give you money
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December 31, 2009
Regardless of what a company does, every business needs to be good at at least one thing: accepting money.

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