It would be wonderful if every sale could be made in one conversation, but this is obviously only a fantasy. In reality, closing a deal often requires a series of phone calls and meetings.
Customer service is easy when it's just you, but bringing on your first employee can be tricky. This post discusses some ways to get it right.
Loyal customers are worth their weight in gold. Here are a few ideas to help you start turning simple relationships into something much more valuable.
Beware the conventional wisdom.
The Courting Phase of Customer Relationship Management
There is a lot of advice out there about how to run your business, and some of it is actually pretty good. However, in a competitive marketplace you can't let slavish obedience to commonplace wisdom turn you into a clone of the shop next door.
An evangelist is someone that will go out and sing your product/service’s praises to anyone that will listen. There is no more credible referral for a new customer than a narrative of sincere satisfaction from someone they know.
If you’re currently researching CRMs, you’re probably a bit overwhelmed by all of the different options. Whenever I talk to people who are just getting started, I suggest that the first step should be deciding whether you want an enterprise CRM, or a small business CRM.
(And No, It's Not Your Weekly Meeting)
Sometimes with CRM software, there's more to the price than meets the eye. Here are a few things to look out for.
Context controls how consumers perceive your product and its value.
Ideas For Motivating Your Small Business's Employees
If you're trying to get information on a potential customer, there's no better place to go than their competition. You'll find plenty of information, and gain some exposure in the meantime.
There's something which your five best customers can tell you, and it's something which you're not going to hear anywhere else.
Your customers are already your loudest and most effective advertisers, for better or for worse. If you can learn to utilize their position as potential advocates, you may find that they hold a world of new prospects.
Getting discouraged by prospects turning you down, saying it isn't the right time? A simple follow-up can change the whole future of those leads, so don't miss out on them!
There can be a huge advantage from separating yourself from the pack. Salesmen are often viewed in a negative light, so we have some advice on how to make yourself stand out, avoid that classification, and increase your sales
The term "pipeline" gets thrown around every day, but you might now know quite what it means. We're here to explain how it works, why it's important, and how to design yours.
Every step of the pipeline is important, but shaping your customers' impressions after the sale is the most important, and we're going to explain why.
Forget the old motto “100 calls before lunch, 100 calls after lunch."
It's time to close that sale!
You've set up Google Apps. You've added in your users. Now get your email running.
Google Apps for Business combines Google and your business to make something even greater.
Google Drive is a tool for creation and collaboration.
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