Resources

A few months ago we set a goal of getting as many trial users as possible on the phone.

One of the most frustrating aspects of running Less Annoying CRM (and, I'd imagine, just about any website) is outgoing email.

For a long time, our users (and prospective users) have been asking us about what kind of support we offer for email marketing or mail campaigns. Finally, we have an answer: MailChimp!

If you follow baseball at all, you are probably familiar with the concept of ERA as a summary statistic of a pitcher’s performance.

In this blog post I'm going to go over my findings. I'll tell you what worked, what didn't work, and I'll even give some real numbers which seem to be almost impossible to find anywhere else online.

Let’s jump right in and check out the second tablet before Moses’ arms get any more tired.

I've been doing customer service for my entire professional life, and luckily, I’ve had the pleasure of working at two small companies that are dedicated to providing quality, personal customer service.

Let's talk about an interesting phenomenon in SaaS companies’ web design. Ever noticed that everybody wants to tell you just how just how totally freaking quickly you’re going to be able to sign up for their product?

I’m sure this is not the only list out there about how to successfully change to the work-from-home lifestyle. That said, these are a few things that, over time, worked for me in helping me settle in mentally and get work done.

About two years ago, a Vietnamese sandwich (banh mi) shop opened up near my apartment in San Francisco.

Last week I talked about how to use Unsum.com to convert partial RSS feeds into full text feeds. While the Unsum method is very general and customizable, it also takes a little effort to identify the content that you care about (determined by looking at the source HTML of the page).

If there's one thing we like to talk about on this blog, it's great software. But unfortunately most software isn't great.

We've talked a few times in the past about how RSS feeds are a great way to keep track of a bunch of different online content in one consistent interface. While a number of sites provide excellent RSS feeds of their content, there are a few common problems that can get annoying after a while.

If you use a web-based email client, you've probably received an email before that you didn't notice because there's not any kind of notification.

Near the end of last year Google finally opened up the full slate of Google services to Google Apps for your domain users. If you had previously set up dedicated accounts for dealing with AdWords or Google Analytics (as many business users have), you may want to transfer those accounts to your domain account.

This blog post will go over some of the improvements we have planned. Please note that the dates aren't set in stone, and we won't know for sure what will happen with each of these improvements until we get around to actually working on them.

Today I just wanted to mention updates to two utilities we've posted previously.

In this post, I'll demonstrate how to use CutePDF to generate a pdf our of any file you can print.

One of the coolest features of Google Spreadsheets is the motion chart which helps visualization of multi-dimensional data

Today's post might seem off-topic, but it does relate to technology in the end.

Christmas is just a few days away, and businesses are scrambling to squeeze every last penny they can from desperate shoppers.

While it is by no means a full solution (or even a partial one, really), Codepad.org can be an occasionally useful tool for development in a number of popular languages.

When designing and optimizing just about any website, the conversion rate is one of the most important statistics to focus on

Yesterday Bracken wrote about how a Dropbox user was rewarded for submitting a detailed bug report to the company.

Unless you've been hiding under an Internet rock for the past few days, you've probably heard by now about the massive security breach of the similarly large blog network Gawker.com.