What will I actually be paying per year?
Annual billing is often tempting because it offers a per user price that is slightly lower than monthly billing. However, annual billing requires you to pay for a full year either in advance, or by the end of the service year. As such, the true cost of annual billing should factor in the entire year.
The prices bolded below are the total upfront cost for a full year, for the minimum number of users for that tier.
Zendesk Sell Team
- $19/user/month
- Because you are billed annually, your minimum upfront cost is 19 x 12 = $228 (for a single user)
Zendesk Sell Growth
- $55/user/month
- Because you are billed annually, your minimum upfront cost is 55 x 12 = $660 (for a single user)
Zendesk Sell Professional
- $115/user/month
- Because you are billed annually, your minimum upfront cost is 115 x 12 = $1,380 (for a single user)
Zendesk Sell Enterprise
- $169/user/month
- Because you are billed annually, your minimum upfront cost is 169 x 12 = $2,028 (for a single user)
When should I pay monthly instead of annually?
While there are many reasons why you would opt to pay monthly instead of annually (for example, the ability to switch CRMs whenever you want), one of the more straightforward reasons would be the duration of time you plan on using a CRM.
Listed below is the maximum duration of time you would need to use a CRM tier before it is more "worth it" to pay for a full year instead.
Zendesk Sell Team
- $25 per user per month
- This is 31.6% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Sell Team for fewer than 228/25 = ~9 months.
Zendesk Sell Growth
- $69 per user per month
- This is 25.5% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Sell Growth for fewer than 660/69 = ~9 months.
Zendesk Sell Professional
- $149 per user per month
- This is 29.6% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Sell Professional for fewer than 1,380/149 = ~9 months.
Zendesk Sell Enterprise
- $219 per user per month
- This is 29.2% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Sell Growth for fewer than 2,028/219 = ~9 months.
Zendesk Sell Team
- Limited to two sales pipelines, no product and price book, limited automation, no sales engagment tools, no custom reporting.
Zendesk Sell Growth
- 10 total sales pipelines, 25 prospecting credits per month, bulk emailing, and email templates, and premium API access.
Zendesk Sell Professional
- 20 total sales pipelines, lead and deal scoring, task automation, automated power dialer, and call scripts.
Zendesk Sell Enterprise
- Unlimited sales pipelines, a direct dial phone number, a company technology stack, and additional storage space.
Many CRMs offer a free version of their software with severe feature limitations. While appealing to small businesses or solopreneurs, most free versions are simply marketing tools to introduce new users to a paid tier and are not designed to be scalable.
