Resources

A collection of articles about small business advice, Less Annoying CRM's business philosophy, and updates for our CRM product.

Company blog

Small business tips

Recent posts

CRM Definition: What does "SMB" or "SME" mean?
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June 15, 2015
The term SMB stands for “Small or Medium-Sized Business”. You’ll also sometimes see the term “SME” which means the exact same thing (just replace “business” with “enterprise”).
Julia and Julia at LACRM
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June 12, 2015
The Julia's describe their first week as interns at LACRM.
Tip for increasing sales: stop trying to increase sales
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June 8, 2015
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
Tip for increasing sales: stop trying to increase sales
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June 8, 2015
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
How to make a sale with successful follow-ups.
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June 5, 2015
It would be wonderful if every sale could be made in one conversation, but this is obviously only a fantasy. In reality, closing a deal often requires a series of phone calls and meetings.
Scaling customer service: hiring your first employee
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June 1, 2015
Customer service is easy when it's just you, but bringing on your first employee can be tricky. This post discusses some ways to get it right.
Important details for any sales call
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May 29, 2015
Don't forget these!
5 ways to turn customer relationships into long-term assets
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May 25, 2015
Loyal customers are worth their weight in gold. Here are a few ideas to help you start turning simple relationships into something much more valuable.
Be Choosy With RFPs
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May 22, 2015
Beware the conventional wisdom.
Life as an LACRM Intern (as told by Ruth and Declan)
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May 21, 2015
Ruth and Declan tell you what it's like to intern at a growing tech startup in downtown St. Louis.
Engaging Potential & Prospective Customers Immediately
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May 20, 2015
The Courting Phase of Customer Relationship Management
Map your CRM leads with Badger Maps
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May 20, 2015
Visualize all of your leads on a map to help make scheduling and routing more efficient.
Why you might decide to break all the rules about price.
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May 15, 2015
There is a lot of advice out there about how to run your business, and some of it is actually pretty good. However, in a competitive marketplace you can't let slavish obedience to commonplace wisdom turn you into a clone of the shop next door.
Convert Your Customers Into Evangelists & Watch Your Business Grow
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May 13, 2015
An evangelist is someone that will go out and sing your product/service’s praises to anyone that will listen. There is no more credible referral for a new customer than a narrative of sincere satisfaction from someone they know.
The difference between small business and enterprise CRMs
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May 11, 2015
If you’re currently researching CRMs, you’re probably a bit overwhelmed by all of the different options. Whenever I talk to people who are just getting started, I suggest that the first step should be deciding whether you want an enterprise CRM, or a small business CRM.
Use An All-Hands Meeting To Motivate Your Sales Team
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May 6, 2015
(And No, It's Not Your Weekly Meeting)
3 CRM pricing tricks that you shouldn't fall for
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May 4, 2015
Sometimes with CRM software, there's more to the price than meets the eye. Here are a few things to look out for.
Value in Sales: Perception Is Reality
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May 1, 2015
Context controls how consumers perceive your product and its value.
Don’t Forget To CELEBRATE!
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April 29, 2015
Ideas For Motivating Your Small Business's Employees
Our calendar just got less annoying
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February 4, 2015
Speed improvements, a better interface, and more!
So long, IE8
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January 8, 2015
On February 9th, 2015, we will no longer support Internet Explorer 8
New feature: Task improvements
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July 11, 2014
The task feature you know and love just got better.
Product Update: Filter/Search by Specific Fields
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May 30, 2014
We wrap up our string of filtering/reporting improvements with the most important one of all!
Product Update: Task Report
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May 7, 2014
We just launched a new feature that will make tasks much more useful in Less Annoying CRM.
Less Annoying CRM has a new home
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April 28, 2014
After being spread out across the country for over four years, we finally have a real office in St. Louis, Missouri.

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Less Annoying has the highest-rated customer service in the industry, and it's always free. If you can't find a help article with the answers you need, or something in this article is confusing or inaccurate, get in touch and we'll be happy to help out!