Resources

A collection of articles about small business advice, Less Annoying CRM's business philosophy, and updates for our CRM product.

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Google Instant - blurring the line between searching and browsing
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September 10, 2010
You've probably noticed by now that Google just made a major change to their search product. Results now appear as soon as you start typing your search query and they continually update as you refine your search.
Usability trumps aesthetics in UI design
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September 9, 2010
I recently started checking out an online collaborative desktop service called Kohive.
Three ways Canonicalization can help with SEO
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September 8, 2010
Yup, you read that right. Canonicalization. Seriously. It's a word. It refers to the art/science of making sure that search engines are associating the correct URLs with the pages on your web site.
The principles of a good password system
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September 7, 2010
One of the major reservations many people have about using web-based applications for business purposes is security concerns.
The best customer service is the kind that never happens in the first place
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September 3, 2010
At Less Annoying Software, customer service is very important to us for two reasons.
What a good help section looks like
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September 2, 2010
For reasons that aren't worth going in to, Tyler and I have recently begun the process of setting up a server through Rackspace's cloud services.
Gmail offers a new type of inbox to help you prioritize your emails
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September 1, 2010
Staying organized can be a serious challenge, and the more unread emails you have piling up in your inbox, the more likely it is that something important will slip between the cracks. Google released a new feature this week to help solve this problem.
Quick Tip: Give Chrome application shortcuts their own profile to manage multiple logins
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August 31, 2010
It turns out that giving an application shortcut it's own profile can be useful on it's own, and it's easy to do on any OS. Here's the why and the how.
Apps vs. the web: how do you read your favorite content?
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August 30, 2010
If you own a smartphone, you generally have two different options when you want to read web content.
Using a no-reply email address tells your customers you don't care about them
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August 27, 2010
Shouldn't we make it as easy as possible for our customers to get ahold of us?
Keep the 80-20 rule in mind with your SEO
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August 26, 2010
I recently met someone who was in charge of the SEO of a relatively large internet company. I mentioned LAS to him and spent a little time talking about the site before he basically said "SEO probably isn't worth it for you guys."
Choosing the right communication medium
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August 24, 2010
Tyler and I live on opposite coasts, so as you might imagine, we spend a fair amount of time communicating over various channels including email, IM/chat, telephone, and video chat.
Submit your blog to Google News
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August 23, 2010
If you write a blog about news and current events, there's an easy way to increase your reach on Google.
Tutorial: Create a Wiki in Google Sites
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August 20, 2010
There are a bunch of different tools to help you set up a wiki, but my favorite is Google Sites. In this post, I'll go over how I set up my wikis using Google Sites.
Why you shouldn't base your software off open-source projects
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August 18, 2010
Ok, so this title is a little inflammatory. Before getting into this, I should say that I am a huge fan of open-source software.
What is your software worth?
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August 17, 2010
In the process of finishing, I've been stripped of a number of heavily subsidized student software licenses, and have been looking into replacing them with full licenses for my new job in the real world.
Amazon's affiliate program pays you for referring business
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August 16, 2010
Amazon offers a program called Amazon Associates. It's basically a way for you to market products sold on Amazon and take a small commission on all the sales you generate.
Set up a wiki to keep your team organized
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August 12, 2010
One of the biggest challenges businesses of all sizes face is the organization and storage of information.
Create application shortcuts in Google Chrome on a Mac
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August 10, 2010
One of the best features of Chrome is the ability to create "application shortcuts" that let you launch web sites as stand alone applications.
SheerSEO Review - Track and analyze your site's SEO
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August 9, 2010
SheerSEO is a very basic tool for staying on top of the SEO basics for your site. It tracks your site's search engine rankings, what other sites are linking back to you, and a few other important inbound marketing metrics.
Planning is important, but most people don't plan the right way
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August 6, 2010
The consensus among most lean start-ups seems to be that you should spend as little time as possible in meetings reviewing strategies and projections, and you should instead spend that time actually building your company.
Forget Visio, LucidChart makes great flowcharts online
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August 4, 2010
For years, Microsoft Visio has been pretty much the only option if you wanted to make flow charts, org charts, or other types of structured drawings on a computer.
Fast(er) switching between Google accounts with Quick Google
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August 3, 2010
Google provides a number of nice online services. So many, in fact, that it's not uncommon to have multiple Google accounts for different uses. Unfortunately, switching between those accounts can be pretty annoying.
Productivity Tip: Use more than one computer monitor
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August 2, 2010
This may be obvious to some of you, but I want to talk about how you can boost your productivity by using multiple computer monitors.
Dear craftsmen: sometimes your tools deserve the blame
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July 29, 2010
I've recently been doing some poking around for statistics about customer relationships manager (CRM) software, particularly the reasons that companies give when CRM software hasn't worked for them.

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Less Annoying has the highest-rated customer service in the industry, and it's always free. If you can't find a help article with the answers you need, or something in this article is confusing or inaccurate, get in touch and we'll be happy to help out!